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1. Welcome & Introduction
Welcome to Aya Jolly English Academy ("we," "our," or "us"). We are deeply committed to protecting the privacy and personal data of every learner, visitor, and user who engages with our platform at ayajolly-english.com.
This Privacy Policy explains what personal information we collect, why we collect it, how it is used, and under what circumstances it may be shared. By accessing our website or enrolling in any of our courses, you agree to the terms described in this policy.
Our commitment: We will never sell, rent, or trade your personal information to any third party for their own marketing purposes. Your trust is the foundation of our academy.
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2. Information We Collect
We collect only the information necessary to providing you with an excellent, personalized learning experience. This includes:
- 🙍Personal Identifiers: Your full name, email address, phone number (WhatsApp), and profile photo when you register for an account or enroll in a course.
- 💳Payment Information: Transaction references, amounts, and payment gateway responses. We do not store your full card numbers — all payment processing is handled securely by certified third-party gateways.
- 📊Usage & Learning Data: Courses viewed, lessons completed, quiz scores, session attendance, and interaction timestamps — used to track your progress and improve your learning path.
- 🌐Technical Data: IP address, browser type, device OS, and cookies — automatically collected when you visit our site, used strictly for performance and security analytics.
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3. How We Use Your Information
Your data is used exclusively to power and improve your learning experience at Aya Jolly English Academy, including:
- ✅Creating and managing your student account, enrollment records, and course access rights.
- ✅Personalizing your learning recommendations and tracking progress toward your fluency goals.
- ✅Sending course updates, live session scheduling alerts, and platform announcements via email or WhatsApp.
- ✅Processing refunds, resolving support tickets, and addressing billing inquiries.
- ✅Issuing Completion Certificates with your accurate registered name and course details.
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4. Data Sharing & Disclosure
We respect your data and will never sell it. We may share limited information only in the following scenarios:
- 🔐Service Providers: Trusted third-party tools we use to operate the platform (e.g., payment processors, email services, video hosting), who are bound by strict confidentiality agreements.
- ⚖️Legal Obligations: If required by Egyptian law, judicial order, or government authority to disclose certain user information.
- 🛡️Security Enforcement: To investigate and prevent fraud, abuse, or any other activity that violates our Terms of Service.
We employ industry-standard security measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction:
- 🔒SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted via HTTPS (SSL/TLS protocol).
- 🖥️Secure Servers: Student data is stored on secured, firewalled servers with restricted access controls and regular security audits.
- 🚫No Card Storage: We never store your credit/debit card details. All transactions flow through PCI-DSS compliant payment gateways.
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6. Your Rights Over Your Data
You have full rights over your personal information at any time. You may request to:
- 👁️Access a copy of the personal data we hold about you.
- ✏️Correct any inaccurate or outdated information in your profile.
- 🗑️Delete your account and associated data (subject to legal retention requirements).
- 📤Export your data in a portable format upon request.
To exercise any of the above rights, simply reach out to us via the contact details below.